Built for how Discord support really works
A private thread per request
Every ticket opens its own private thread for the member and your support staff - nothing gets mixed up, nothing gets buried.
Panels members understand
Publish a panel with a button in any channel. Members click, a ticket opens - no commands to learn.
Teams and permissions
Organize staff into support teams with role-based permissions, so the right people see the right tickets.
Updates where you work
Ticket activity lands in Discord as it happens - claims, replies and closes, visible to the team in real time.
Automatic transcripts
Closed tickets keep a full transcript for reference and record-keeping, with retention that scales with your plan.
Closing is one click
Members close their own ticket with the Close button or by typing !close - with an optional reason, honoring your confirmation setting.
Discord is where members ask.
The dashboard is where work gets done.
My order didn't arrive — can someone check?
On it — claimed the ticket, checking your order now.
One queue for the day
Open tickets with status, claims and priorities in one list - no scrolling channels to find what needs attention.
Claim, reply, close
Work a ticket end to end from the browser; every action lands in the Discord thread where the member is.
Transcripts on file
Search past tickets and read full transcripts long after the thread is gone.
Access for the whole team
Staff on a support team can work tickets in the dashboard without holding server admin.
Live in three steps
- 1Invite Tickets
Add the bot to your Discord server in a couple of clicks - no setup wizard, no hosting.
- 2Create a team and a panel
Sign in to the dashboard with Discord, set up a support team, and publish your first ticket panel.
- 3Members open tickets
One click opens a private thread with your team. Claim it, solve it, close it - the transcript is kept.
Start free. Upgrade if you outgrow it.
Free
Panels, private threads, claiming, transcripts and the web dashboard - the full workflow, free for every server.
Premium
Higher limits, priority tickets, custom branding, longer transcript retention and dashboard access for your whole team.
Frequently asked questions
What is Tickets?
Tickets is a Discord ticket bot with a full web dashboard. Members open a support request from a panel in your server, and your staff answer it in a private thread - while you configure panels, teams and permissions from the browser rather than through slash commands.
Why does each ticket use a thread instead of a channel?
Most ticket bots create a new channel for every request, which clutters the server and runs into Discord's channel limits. Tickets opens a private thread instead: the member and your support staff get a dedicated space, and your channel list stays exactly as you designed it.
Is Tickets free?
Yes, and the free tier is a real one. Every server can run the bot, publish ticket panels, use role-based teams and get transcripts. Free servers currently allow 1 open ticket per member and 2 ticket panels; premium raises both to 5 and adds priority tickets, custom embed colours and footer branding, multi-panels, replying from the web, and longer transcript retention.
How do I set up a ticket system in my Discord server?
Three steps, and no setup wizard. Invite the bot to your server, sign in to the dashboard with Discord - it detects the servers you already administer - then create at least one support team and publish your first ticket panel.
What happens to a ticket after it is closed?
Closing a ticket saves a full transcript you can read back from the dashboard, so a closed conversation is still a record rather than a deleted thread. Free servers currently keep transcripts for 30 days, premium servers for 365.