Privacy Policy

1. Introduction

Welcome to Tickets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Data:

  On login into our dashboard, we also collect all guild objects for the servers you are a member of. This is so we can verify your ownership / status in the server, and provide a list of servers you're allowed to manage.

  When you invite Tickets to your server, we cache the guild object, channel objects, categories objects and role objects. Additionally, we may also cache any user or member objects that Discord provides Tickets with in the GUILD_CREATE payload. Upon interaction with the bot, we may also cache your member and user objects or any other objects, if we do not already do so. We store this data solely for operation of the Tickets service to prevent excessive API calls on the Discord API.

  When a Ticket is closed, all message content and participants (specifically username, avatar hash and discriminator) as retrieved and uploaded to our ticket archive storage. We use OVH's object storage offering to store the data, which is encrypted. Backups of our database and ticket transcripts are encrypted and stored also stored in OVH backup storage.

• Usage Data: Information on how you interact with our website.
• Cookies & Tracking: We use cookies to enhance user experience.

3. How We Use Your Information

Your data may be used for:

• Improving website functionality and user experience.
• Sending updates, promotions, or newsletters (only if subscribed).
• Ensuring compliance with legal obligations.

4. Data Protection & Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure.

5. Third Party Services

• Cloudflare: All traffic is routed through Cloudflare, whose service we use for web performance and security. You can check Cloudflare's privacy policy here.
• Google Analytics: We use Google Analytics on some of our web pages to track how we can improve your experience using our sites. Google Analytics is a industry standard tool, used by most websites. All data is anonymised before being forwarded. We do not use this data for advertising purposes. You can check Google Analytics' terms of service and privacy policy here.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data.
• Request details about the data we store.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us by joining our Official Discord server and by opening a ticket in the #i-need-assistance channel.